The first thing to check is that you have your volume turned up – it’s easy to have this silenced without realising it.
If you have an iPhone, check the “silence” switch on the side isn’t switched off – this is easy to catch in your pocket.
Next, go into the “Set Reminders” area in MyShiftPlanner’s calendar menu (button in the top-right of the main screen). In here, tap on the play button next to the reminder sound option and check you can hear it ok.
If all this still doesn’t work, check your Notification settings in your Settings app of your phone. Scroll all the way to the MyShiftPlanner app in the list (it’s a long way down), and in the Notifications area, check that “Enable Sounds” is turned on.
If you need further help with reminder issues, please contain our support team at firstname.lastname@example.org