Need some help with myshiftplanner?

There’s lots of options to help you out

For immediate help, click on the App Support button over on the right hand side of this page, and every page of the website. There’s lots of answers to common questions and help guides to get you set up as well as options to contact us.

If you can’t find the answer there, try our support videos on YouTube or the blogs and FAQs page on this website.

Or get in touch with us via the Support option in the app.

 

Or, download our First Time User Guide which takes you through setting up the app and the main features

Download the First Time Setup Guide

Support Options for myshiftplanner

FAQs

Our FAQs page has a full list of help articles and links. You can find the answers to most common questions here.

You can lock and unlock your My Shift Planner calendar to stop accident changes to your shift pattern.

-Tap on the calendar icon in the top right of the screen

-Tap on Calendar Settings

-Lock and your unlock your calendar to keep it from unwanted changes.

Alternatively, swipe up on the main calendar screen to bring up the Calendar Options menu. The Lock/Unlock feature is in the top left.

CLICK HERE TO VIEW

Annual leave tracking (and setting your allowance) are part of the Hard Workers Pack so you need to make sure you’ve purchased this first.

After this, go into the menu by tapping on the button in the top-left of the main screen.
Now tap “Settings and Shifts” at the top of this menu
Finally tap on the “Holiday Entitlements” option.
In here you can set the number of days you receive at the start of the year and when your holiday year begins from.
In here you can also see how many days you’ve taken in the year, how many you have remaining and a list of all the days you’ve taken in the current holiday year

The My Shift Planner app requires a certain amount of storage capacity in your phone to work properly. If you get below 100MB of storage space on your phone, the app won’t be able to save shift changes and will trigger a pop up message to warn you.

For the app to work properly, you’ll need to clear some space for it. Such as deleting old photographs, messages or unused apps.

This link HERE has some great tips for finding that extra space on an iPhone.

More FAQs

FAQs

Our FAQs page has a full list of help articles and links. You can find the answers to most common questions here.

You can lock and unlock your My Shift Planner calendar to stop accident changes to your shift pattern.

-Tap on the calendar icon in the top right of the screen

-Tap on Calendar Settings

-Lock and your unlock your calendar to keep it from unwanted changes.

Alternatively, swipe up on the main calendar screen to bring up the Calendar Options menu. The Lock/Unlock feature is in the top left.

CLICK HERE TO VIEW

Annual leave tracking (and setting your allowance) are part of the Hard Workers Pack so you need to make sure you’ve purchased this first.

After this, go into the menu by tapping on the button in the top-left of the main screen.
Now tap “Settings and Shifts” at the top of this menu
Finally tap on the “Holiday Entitlements” option.
In here you can set the number of days you receive at the start of the year and when your holiday year begins from.
In here you can also see how many days you’ve taken in the year, how many you have remaining and a list of all the days you’ve taken in the current holiday year

The My Shift Planner app requires a certain amount of storage capacity in your phone to work properly. If you get below 100MB of storage space on your phone, the app won’t be able to save shift changes and will trigger a pop up message to warn you.

For the app to work properly, you’ll need to clear some space for it. Such as deleting old photographs, messages or unused apps.

This link HERE has some great tips for finding that extra space on an iPhone.

More FAQs

YouTube

Our YouTube channel has some handy videos and guides on using the app everyday. Subscribe to the channel to get the latest support tips and news about new features.

Go to YouTube

YouTube

Our YouTube channel has some handy videos and guides on using the app everyday. Subscribe to the channel to get the latest support tips and news about new features.

Go to YouTube

Blogs

Our blogs page is regularly updated with tips and featuresfor using My Shift Planner, as well as advice on managing your shift work life. More detailed than our FAQs, the blogs includes examples and more detailed walk-throughs to help you make the best use of the app.

Read More Blogs

Blogs

Our blogs page is regularly updated with tips and featuresfor using My Shift Planner, as well as advice on managing your shift work life. More detailed than our FAQs, the blogs includes examples and more detailed walk-throughs to help you make the best use of the app.

Read More Blogs

Request Support in myshiftplanner

(The BEST option for help)

If you can’t find an answer to your issue in the FAQs, Blogs or Videos, you can send us a support request from within the myshiftplanner app.

This is the BEST way to get in touch with us. As the app will also send your data files through, so that we can see exactly what’s happening in your app.

  • Open myshiftplanner
  • tap on the Menu Icon in the top left
  • tap Get in Touch
  • Fill in the form and tick the option to “Send Data Files”
  • Hit SEND
  • This will open the email app in your device.
  • Make sure you send the email from your device email app
  • The Support Team will be in touch to help you out

Request Support in myshiftplanner

(The BEST option for help)

If you can’t find an answer to your issue in the FAQs, Blogs or Videos, you can send us a support request from within the myshiftplanner app.

This is the BEST way to get in touch with us. As the app will also send your data files through, so that we can see exactly what’s happening in your app.

  • Open myshiftplanner
  • tap on the Menu Icon in the top left
  • tap Get in Touch
  • Fill in the form and tick the option to “Send Data Files”
  • Hit SEND
  • This will open the email app in your device.
  • Make sure you send the email from your device email app
  • The Support Team will be in touch to help you out

Or, fill in the form to request support

A member of our team will get back to you within the next few hours.

Our working hours are based on UK time.  Monday – Friday 8am to 5pm (excluding public holidays and Christmas Day).

If your email is sent over a weekend then we may not respond until the next working day.

We are Commited to Supporting Our Users

We will ALWAYS respond to your emails, so if you haven’t received a reply, please check your Junk Mail folder as they sometimes fall into there.

Note: Hotmail and Yahoo accounts are particularly bad for junk mailing emails, so if you have an outlook.com or hotmail.com account, please keep a close eye on the junk mail

While you wait, why not check out our FAQs – it might answer your question straight away.

See the FAQs