Need some help with My Shift Planner?
There is a lot of support available for MyShiftPlanner users.
If you need any assistance with setting up the app, or using any of the features, try these sources of help …
You can lock and unlock your My Shift Planner calendar to stop accident changes to your shift pattern.
-Tap on the calendar icon in the top right of the screen
-Tap on Calendar Settings
-Lock and your unlock your calendar to keep it from unwanted changes.
Alternatively, swipe up on the main calendar screen to bring up the Calendar Options menu. The Lock/Unlock feature is in the top left.
The My Shift Planner app requires a certain amount of storage capacity in your phone to work properly. If you get below 100MB of storage space on your phone, the app won’t be able to save shift changes and will trigger a pop up message to warn you.
For the app to work properly, you’ll need to clear some space for it. Such as deleting old photographs, messages or unused apps.
This link HERE has some great tips for finding that extra space on an iPhone.
Annual leave tracking (and setting your allowance) are part of the Hard Workers Pack so you need to make sure you’ve purchased this first.
After this, go into the menu by tapping on the button in the top-left of the main screen.
Now tap “Settings and Shifts” at the top of this menu
Finally tap on the “Holiday Entitlements” option.
In here you can set the number of days you receive at the start of the year and when your holiday year begins from.
In here you can also see how many days you’ve taken in the year, how many you have remaining and a list of all the days you’ve taken in the current holiday year
Our blogs page is regularly updated with tips and features for setting up and using the My Shift Planner app. More detailed than our FAQs, the blogs include picture examples and more detailed walk-throughs to help shift workers make the best use of the app.
If you can’t find an answer to your issue in the FAQs, Blogs or Videos, you can send us a support request from within the My Shift Planner App.
- Tap on the Menu Icon in the top left
- Tap “Help/Feedback”
- Fill in the form
- Make sure you tick the option to “Send Data Files”. This allows us to see the data logs and find out what’s happening in your app
- Hit SEND
- The App will open up the email app in your device
- Make sure you send the email from your device email app
- A member of the support team will be back in touch to help you out
Or, fill in the form below to request support.
A member of our team will get back to you within the next 4 working hours.
For info, our working hours as based on UK time, Monday – Friday 8am to 5pm excluding public holidays and Christmas Day, so if your email is sent over a weekend then we may not respond until the next working day.
We will ALWAYS respond to your emails, so if you haven’t received a reply, please check your Junk Mail folder as they sometimes fall into there.
Note: Hotmail and Yahoo accounts are particularly bad for junk mailing emails, so if you have an outlook.com or hotmail.com account, please keep a close eye on the junk mail!
While you wait, why not check out our FAQ – it might answer your question straight away: