Last Updated: 1st November 2022
Thank you for downloading MyShiftPlanner!
MyBuzz Technologies Ltd, the owners of MyShiftPlanner, are committed to protecting and respecting your privacy when you use our products and services.
- what personal data we collect from you when you use MyShiftPlanner and related services
- how we keep your data secure
- how you can contact us
- how to delete your account and all stored data about you
The purpose of the app is to provide a personal shift planning tool to help you manage your work and personal life more easily. The nature of this means that you may wish to input personal information into the app to allow you to gain most benefit from it.
The basic services provided by MyShiftPlanner do NOT require you to input personally identifiable data.
Entering this information is completely your choice, and if provided, will be used by the app to provide a better quality or tailored experience to you.
There are OPTIONAL “add-on” services you can choose to use, some of which require you to provide personal details such as an email address, in order to use. These are clearly marked within the app, and also described in more detail within this document.
It is your choice whether you wish to provide this information, and therefore whether you will be able to purchase or use this add-on.
If you choose to use our Service or app, then you agree to the collection and use of information in relation to this policy.
The Personal Information that we collect is used for providing and improving the Service.
The Data Controller determines the purpose and means of processing personal data collected by the MyShiftPlanner app and services. The Data Controller is:
MyBuzz Technologies Ltd
Please contact the data controller if you have any questions or concerns about the data we collect about you.
BASIC INFORMATION COLLECTION AND HOW WE USE IT
Within the basic app, you can optionally provide the following personal information:
- Your first and/or last name
- Your profession
- Your country (in which you are using the app)
- Your location of work
- Your employee ID
- Name of your employer/place of work
Unless you choose to use the CLOUD-BASED services (as described below), all of this information is stored ONLY on the device.
Note – if you use a backup system such as iCloud or Google Drive to backup your device, this information may also be stored on these backup services as part of your device backup data. We have no control over these backups, where or how these files are stored and protected so can’t be held responsible for any misuse, loss or leak of these files from these locations.
The above information is used to provide a better user experience, such as providing the correct Public Holidays for your country on the calendar. Should you choose not to provide them, the app will continue to function but may show incomplete or incorrect information to you.
The free version of our app displays advertisements. This provides revenue to us which funds the continued development, support and maintenance of the app.
For advertising services, we use Google AdMob which provides the adverts from themselves and selected advertising partners. These adverts are shown at different places within the free version of the app, such as at the bottom of the screen.
We also provide access to certain Pro features in return for viewing adverts provided through Google AdMob.
Google advertisements will not be shown if you have purchased a relevant product from us, such as the Pro Pack or No Ads/Remove Ads add-on within the app.
Note: temporary or trial access to a feature granted by watching an advert does NOT constitute a purchase, so won’t stop adverts from being shown within the app.
Our advertising partners may optionally use data from your phone, purchase or web history to personalise the adverts shown to you. Specifically, they may collect:
- Previous search activity
- Your activity while you were signed in to Google
- Your previous interactions with ads
- Types of websites you visit
- Types of mobile app activity on your device
- Your activity on another device
- The time of day
- Info you gave to an advertiser, like if you signed up for a newsletter with your email address
WE DO NOT COLLECT OR HAVE ACCESS TO THIS INFORMATION ourselves. It is collected directly and automatically by Google from your device using official APIs. We accept no responsibilities for any misuse, loss or leak of this data by Google.
YOU CAN OPT OUT OF SEEING PERSONALISED ADS. This can be done through your device “Settings” app as described below. If opted out, you will see more general ads instead which may be less relevant to you.
NOTE: Opting out of seeing personalised ads will NOT remove ads from MyShiftPlanner, it will simply show less relevant ads. You can only remove ads by purchasing the “Remove Ads” feature or the “Pro Pack”.
To find out more about what Google and their advertising partners collect and how they use your data, please see this link:
TO TURN OFF PERSONALISED ADS/AD TRACKING
This is different for iOS and Android but in general:
- Open the Settings app on your device
- Under Privacy > Advertising (Android) or Privacy & Security > Tracking, turn on/off the option to “Limit Ad Tracking” or alternatively Privacy > Advanced > Ads and Opt Out of Ads Personisation (depending on the type of device you have).
For more detailed information about advertising and how it’s used, please see the more detailed section at the bottom of this document.
If you have any questions about this, please contain our team at: email@example.com
YOUR MYSHIFTPLANNER CLOUD ACCOUNT
We offer the ability to create a free MyShiftPlanner Cloud account (Account), through which a number of our OPTIONAL services are offered. To register for a MyShiftPlanner Cloud Account, we requiring the following information to be provided:
- A valid email address (used as the user ID for your account and must be unique)
- A strong password meeting our security rules (6 or more characters, with at least one capital letter and a number or symbol such as ?!.# or space)
Once created, MyShiftPlanner Cloud account will automatically send the personal data described in the previous section, to our servers in order to complete the user profile. If you prefer NOT to have this information stored on your MyShiftPlanner Cloud account, please DO NOT register for an account, or leave the information blank within your app.
If you choose to use the on-line Backup facilities of your MyShiftPlanner Account, your entire database from the app will be sent (securely) to our services, where they will be stored according to our data retention policy.
The Live Sharing feature of the PRO Pack require a MyShiftPlanner cloud account. If you prefer not to register for a MyShiftPlanner account, please check that the PRO Pack features still provide sufficient value without these features.
INFORMATION WE COLLECT DURING SUPPORT CASES:
If you choose to contact our support teams through the app or directly via Email, Facebook, Twitter or Instragram, we will retain your direct contact details and information provided to us about the support incident within our support systems. This data may also include a copy of your app log files and/or data files if you choose to include them at the time you submit the support ticket.
While the incident is on-going, we will use the provided contact details to contact you about the incident, and may use any provided data files to help us reproduce the issues you’re having in order to help solve your problems.
If we have difficulty contacting you during a support incident raised by you, we may use alternate contact details such as alternate email addresses within your account to contact you.
Any details provided during an incident will ONLY be used for that incident, and will never be used for any other purpose – such as sales or marketing.
If you prefer us not to use your data files during an incident, please let us know as soon as possible or remove the files from the generated email before sending to us.
There is a clear option within the Help/Support form in the app which allows you not to include your data files should you prefer not to.
Note: if you choose not to send your data files, it may restrict the amount of support we can provide or severely lengthen the time it takes us to resolve your issue.
PURCHASES and PURCHASE TRACKING
All purchases are made on our behalf through the App Store as appropriate for the device you purchase from. The App Store providers take, process and manage all purchases and money transfers on our behalf. We DO NOT store any credit card or personal purchase information, nor are we able to take payments without your explicit approval through the purchase process. You are required to instigate all purchases, which often need your physical approval via fingerprint, face detection or other security measure employed by the App Store provider.
The App Store owner may choose to keep personal data about you in accordance with their privacy policies, data use policies or terms in order to provide you with the services. Please refer to the relevant app store provider’s policies for more information.
We will NEVER automatically sign you up for a chargeable subscription, add-on or product. The default mode of the App is the free tier with advertisements. You can optionally choose to purchase additional features through the purchase options within the app but these are your choice. If you wish to cancel any purchases, you must contact the relevant App Store operator as we have no access to your transaction information. We will happily assist you in finding the correct contact details if you wish to do this.
If you wish to see all purchases made within MyShiftPlanner, there is a Purchase History screen within the “Add More Features” option within the menu of the app that will allow you to access this at any time. This screen also includes a convenient link to the App Store purchase area where you can see even more details about your purchases and cancel or change subscription at any time.
We store information about your purchases on our servers in order to provide the appropriate features and services relevant to your purchases. This information includes:
- Date and time of purchase
- Type of product purchased
- Expiry Date
- Cancellation Date and Reason
- Subscription or Purchase Status
- A link to your MyShiftPlanner Cloud Account if logged in at the time or or subsequently following the purchase.
If purchases are cancelled or subscriptions expire, the relevant features or services will be remove from your App or Account in accordance with our Terms and Conditions.
Note: once purchase are cancelled by the provider, they are blocked by the provider so you will not be able to re-purchase them through the app in future.
MONITORING AND AUTOMATICALLY COLLECTED DATA
We automatically collect anonymous usage information from your app to allow us to monitor for problems and security issues. We do this in order to be able to provide the shift scheduling service to you.
The data collected by our automatic monitoring systems includes:
- Device Make and model of the device
- Country where the app is being used
- Language of your device and timezone
- IP address (to detect hacking attempt or misuse)
- Data and time that the app was opened (to determine number of active users on our platform)
- Crash and error information raised by the app
- Basic activity within the app so we can identify underused features or problems with the user experience within the app. These are collected anonymously so never tracked against an individual. The tracked activity includes:
- Opening of screens within the app
- Use of specific features within the app
- Error generated within the app which you may or may not see
This information does NOT contain anysensitive personal information or contact information, nor is it used for anything other than monitoring our service and to detect breaches or security issues.
None of the information collected (as described above) is used for marketing purposes, nor is it shared with any other party for marketing purposes.
We use a mix of third party and bespokely created services to collect this information, including:
- Google Analytics
- In-built App Store monitoring and error collection tools
- Priorietory monitoring tools developed by MyBuzz Technologies Ltd.
If you would prefer this information not be collected from your device then please delete the app and cease using it immediately.
MARKETING AND COMMUNICATIONS
All data we collect, and that you provide, will never be sold or shared with third parties for marketing purposes.
If you have opted to receive information from us via the app, we may, from time to time, contact you with relevant MyShiftPlanner or shift related information we believe may be of interest. We will never contact you with irrelevant information.
One of our communications is for the Shift Thinking newsletter published by us. If you have opted in to receive communication from us, then we will send this to you when available. You can opt out of receiving this newsletter by using the unsubscribe link at the bottom of this email, at which point we will remove you from the mailing list for the newsletter. Directly unsubscribing from the newsletter will NOT automatically opt you out of receiving other communications.
If you prefer not to be contacted by us at all, you can use the Marketing option in the User Profile section of the app to opt out, or contact our support team who will be happy to do this for you.
If you choose to contact our support team, we reserve the right to contact you regarding the support ticket in order to help resolve your issue, even if you have opted out of all other communications. This may include sending links to relevant articles, images or advice from trusted third parties as part of our assistance with the support incident.
HOW LONG WE STORE YOUR DATA
Your personal data, such as your backups and MyShiftPlanner Cloud account details, will be retained for as long as you are using the app and service. We will delete your data under the following situations:
- Backups older than 12 months may be deleted at our discretion to help control our data storage use.
- Accounts not used within 6 months will be deleted according to General Data Protection Regulation (GDPR) law.
- You choose to delete your account or request we do so for you.
Due to the nature of Mobile Apps and the App Stores, we aren’t informed and therefore will not be aware if you delete the app or discontinue using it. Please inform us directly if you have decided to stop using the app and wish your data to be removed. We will actively prune our database of accounts or backups that are perceived to be orphaned (not used) for at least 6 months.
Anonymised data collected for monitoring and security purposes will be retained for at least 12 months in order to allow us to provide historical evidence if required during any data breaches or security incidents.
You can contact us directly with questions or to request your data be deleted by email at: firstname.lastname@example.org
YOUR RIGHT TO BE REMOVED
If you choose to stop using MyShiftPlanner, deleting the app will NOT automatically remove your account details, backups or profile information we have stored on our servers related to you.
To request that your data be removed from our systems, including all backups relating to your account, you can either:
1. Use the Send Feedback tool in the app menu, choosing “Please Delete My Account and Data” as the Feedback Type
2. Contact us directly via email: email@example.com
On receipt of this request we will remove your data within 2 working days.
REMEMBER: if you choose to re-install or use the app after the removal request has been completed, details will continue to be collected and a new removal request may be required in future.
We employ trusted third-parties due to the following reasons:
- To facilitate our Services to you;
- To provide part or all of our Services to you on our behalf;
- To provide relevant advertising to you if using the free tier of the app;
- To assist in analyzing how our Service is used, to allow us to provide the best quality service and products we can to you.
However, third parties are only provided with access to your data on a ‘strictly needed’ basis, and limited to only the specific data required at that time. For more information about what information is captured for advertising purposes, and how you can limit this, please see the section at the top of this document related to advertising.
All third parties are obligated not to disclose or use the information for any purpose other than that permitted by MyBuzz Technologies Ltd.
SECURITY – INTERNET
We value your trust in providing us your Personal Information.
To best protect your data, use commercially recognised and accepted techniques and systems to protect it.
Your data is always encrypted when being transmitted to and from our servers, and we have active monitoring and auditing facilities to ensure the best possible levels of service, security and confidence.
However: No method of transmission over the internet or method of electronic storage is 100% secure or reliable. We highly recommend that you avoid using public Wifi hotspots or other known security risk areas if you are concerned about the security of your data.
SECURITY – DEVICE and APP
Your data is only as secure as the password used for your MyShiftPlanner account, so it is your responsibility use strong, hard-to-guess passwords and to keep this password safe. Do not disclose it to anyone else.
We also highly recommend using the security measures provided with your device, such as FaceID, Fingerprint Locking or PIN code locking to make sure only you can access your device and the apps installed on it.
If you believe that your password or account has been compromised, you can either reset your password directly from within the User Profile section of the app, or contact our support team for assistance.
It is your responsibility to ensure your data is not compromised or lost due to theft, unauthorised access to your device(s), damage or loss of your device. We will assist as far as possible in these cases but cannot be held responsible for any losses incurred in these cases. We highly recommend using the Backup facilities within MyShiftPlanner to help keep your data safe.
If you have questions or require assistance setting up your MyShiftPlanner account for backups, please contact our support team who would be happy to help.
THIRD PARTY LINKS AND ADVERTISMENTS:
We display banner advertisements within MyShiftPlanner unless you have purchased the optional “No Ads” or one of the “Pro” feature pack within MyShiftPlanner. The free version of the app will always show adverts.
Advertisements are provided by Google AdMob network, and fully controlled, validated and monitored by Google as appropriate.
On iOS, when you first install the app it will ask you whether you wish to see personalised ads or not.
- If you choose to allow these, you will see adverts which have been tailored to your location (country), past purchases and on-line activities as collected by Google and other providers during your use of your phone or the Internet.
- If you choose NOT to allow personalised adverts, you will still see adverts within the app but they will NOT be tailored to you, so may not be of interest or relevance.
We do NOT provide any of your personal data to Google for tracking or advertising purpose. If personalised ads are allowed by you, Adverts are provided by Google without our involvement using data they have already collected about you from elsewhere.
When requesting a new advertisement, we send across the Ad Tracker ID from your device so that Google/Facebook can offer better tailored adverts that you may be interested in based on other information they may have collected from other apps or your internet usage on the same device.
If you do not want your Tracker ID to be sent to these third parties, you can opt NOT to allow Personalised Ads (iOS only) or turn this off within the Settings of your device.
For iOS, this setting is here (at the time of writing this policy):
For iOS 15 or later:
- Open the Settings app on your phone or iPad
- Tap “Privacy and Security”
- Tap “Tracking”
- Find MyShiftPlanner in the list of apps and turn off the switch.
For earlier iOS versions:
- Open the Settings app on your phone or iPad
- Tap “Privacy”
- Scroll to the bottom and tap “Advertising”
- Turn ON the “Limit Ad Tracking” option. This will stop MyShiftPlanner and all other apps on your device from using your Ad Tracking Id
For Android, this setting is here (at the time of writing this policy):
- Open the Settings app on your device
- Tap on the Google Services option
- Tap on “Ads” under the “Services” section
- Turn ON the option for “Opt out of Ads Personalization”
Note: As there are so many Android devices with different user interfaces, the above may not be accurate for your device. For advice for your specific device, please contact your device provider, or contact us for assistance.
Interacting with the advertisements (e.g. tapping on one) may open the ad providers website or a site outside of MyShiftPlanner.
Any issues with those third party services must be raised directly with the third party.
If you have concerns about any particular advertisement, or wish not to see them, tap on the triangular icon in the top-right corner of the advertisement for options on how to report this ad directly to Google.
MyShiftPlanner nor any of its related services are intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us as soon as possible.
The ads which show in our app are tailored for the intended audience of shift workers aged 16 or older. We actively block the most sensitive categories of ads (such as anything sexual or illegal) as far as we are able through the tools provided to us by the ad providers.
SUBJECT ACCESS REQUESTS
You may request, at any time, a disclosure of all information we hold about you, by contacting us at: firstname.lastname@example.org.
This is referred to as a Subject Access Request.
Any Subject Access Requests will incurr an administration fee of £10, payable in advance and will require you to provide a valid email address we can send it to.
The report will usually be provided within 14 days of receipt of cleared payment.
The report will be sent to you in a standard Microsoft Office compatible format, by email.
It is illegal for us to disclose to you information pertaining to us reporting our suspicions concerning your criminal behaviour or of ongoing criminal or regulatory investigations concerning your information.
CHANGES TO THIS POLICY
You can contact us via the “Send Feedback” option in the menu of the app, or directly by email at: email@example.com.